Customer Service

Value Proposition

Bagot Press specialises in pharmaceutical and general printing products, and has been in operation for over 40 years. 

The core business is to provide a one-stop shop for pharmacies across Australia, providing dispensary stationery and pharmacy consumables. We also supply a range of labels and general printing products to numerous clients in other industries. 

Our quality control systems ensure that the product is consistently of the highest print standard. 

We strive to simplify our client’s procurement processes, increase client satisfaction and offer competitive pricing by continuously looking for ways to improve.

We at Bagot Press will:

  • Be helpful and courteous
  • Be consistent, reliable and fair
  • Provide you with timely and accurate information
  • Identify ourselves when we talk to you
  • Treat you with dignity and respect

We will provide an outstanding client experience by:

Committing to a 10-12 working day turnaround delivery from approval of artwork proofs to delivery for all custom printed stationery

Committing to a 3 working day turnaround from your order lodgement to receiving artwork proofs for approval for all custom printed stationery

  • Priority scheduling structure for print work
  • Quicker turnaround times
  • Minimal interruption to your operation

• Not charging for artwork and plates on your initial order for dispensing labels and prescription folders. Future alterations to artwork and plates are charged at cost

Set up and artwork cost savings

• Providing emergency stock of dispensing labels

  • No interruption to service of dispensing labels
  • Help to minimise storage requirements
  • No impact on customers
  • Same day dispatch

• Providing regular courtesy calls to check dispensing stock holding and reliable follow up for prompt confirmation of artwork approval with clients

  • Quicker, turnaround times
  • Minimal disruption to your operation
  • Reduce the situation of you running out of dispensing stationery and labels

• Backing our print and consumable products with a 100% guarantee

If you are not completely satisfied with the quality of the purchase, the product will be replaced or an alternative option offered 

• Producing an annual product catalogue and providing access to a contemporary, informative website and online shopping facility

  • Easy to place orders outside regular business hours, at your convenience.
  • Access to regular online only special buys at reduced prices. 
  • Keep you informed of new products and changes
  • Quicker turnaround times

• Continuing to nurture and build on strong relationships with clients. Activities include:

  • Regular visits by Bagot Press representative agent
  • Regular phone contact by Bagot Press customer service staff
  • Email advice on product specials, new products, website updates
  • Providing clear instruction and support for online shoppers
  • Personalising online shopping
  • Correcting any mistake openly, honestly and quickly

Mutually beneficial partnership and trust 
No misunderstanding or miscommunication

 Customer Value Proposition.pdf